Privacy Policy

UNITED WATER AND FIRE RESTORATION

Effective Date: 08/01/2026

1. Introduction

United Water and Fire Restoration, a registered DBA of Salman Builders Group, LLC ("United," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information.

This Privacy Policy applies to information collected through our website located at https://www.unitedwaterandfire.com/ (the "Site"), through phone calls to (847) 275-2547, through email or text message communications with us, and through in-person interactions related to our services.

2. Information We Collect

Information You Provide Directly

When you contact us, request a service estimate, or engage our services, we may collect:

Full name and contact information (phone number, email address, mailing address, property address).
Property details related to the service you are requesting, including type of damage, extent of damage, and property characteristics.
Insurance information, including insurance carrier name, policy number, claim number, and adjuster contact information.
Payment information, including credit card numbers, bank account information, or check details (payment information is processed through secure third-party processors and is not stored on our servers).
Communications between you and our team, including emails, text messages, phone call recordings (where legally permitted and disclosed), and written correspondence.
Photos, videos, and documentation of your property as part of the restoration or construction process.

Information Collected Automatically

When you visit our Site, we may automatically collect certain technical information, including:

IP address, browser type, device type, and operating system.
Pages visited, time spent on pages, and referring URLs.
Cookies and similar tracking technologies (see Section 6).
Geographic location information (approximate, based on IP address).

Information From Third Parties

We may receive information about you from third parties, including:

Insurance carriers, adjusters, and third-party administrators processing your restoration claim.
Referral sources, including plumbers, real estate agents, property managers, or other trusted partners who referred you to us.
Public records and property information databases used to verify property details.
Marketing partners who help us reach potential customers.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Providing restoration, construction, and related services you request.
Communicating with you about service estimates, appointments, project status, and follow-up.
Processing insurance claims and communicating with your insurance carrier as authorized.
Processing payments and managing accounts receivable.
Documenting the scope and quality of work for warranty and insurance purposes.
Improving our services, marketing efforts, and website functionality.
Sending you service reminders, seasonal maintenance tips, and marketing communications (you may opt out at any time).
Responding to your inquiries and providing customer support.
Complying with legal obligations and defending our legal rights.
Preventing fraud, protecting security, and enforcing our Terms and Conditions.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

With your insurance carrier and their representatives (adjusters, third-party administrators) as necessary to process your claim, with your authorization.
With subcontractors, specialists, or third-party service providers we engage to help perform services for you (for example, specialized testing labs, environmental hygienists, or specific trade contractors). These parties are required to protect your information consistent with this Privacy Policy.
With payment processors and financial institutions to process payments.
With legal, accounting, and business advisors as needed to operate our business.
With law enforcement, government agencies, or other parties as required by law, subpoena, or court order, or to protect our legal rights.
With a successor entity in the event of a merger, acquisition, or sale of our business assets.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary based on the type of information and its use:

Contract and project records: typically retained for seven (7) years for tax, warranty, and legal purposes.
Insurance claim documentation: retained consistent with insurance industry standards and applicable law.
Marketing contact information: retained until you request removal or unsubscribe.
Website analytics data: typically retained for up to twenty-six (26) months.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and support marketing efforts. Types of cookies we use include:

Essential cookies — necessary for the Site to function.
Analytics cookies — help us understand how visitors interact with the Site (via Google Analytics or similar tools).
Marketing cookies — used to deliver relevant advertisements and measure ad campaign effectiveness.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality. For information about Google Analytics privacy practices, visit google.com/policies/privacy/partners/.

7. Third-Party Services

Our Site may include content, features, or links from third-party services, including social media platforms, mapping services, review platforms, and advertising networks. These third parties may collect information about you when you interact with their features. Their information practices are governed by their own privacy policies, not this one. We recommend reviewing the privacy policies of any third-party service you interact with.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include secure storage, access controls, encryption where appropriate, and staff training on data handling practices.

However, no method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account credentials or access information provided to you.

9. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable law:

Access — you may request a copy of the personal information we hold about you.
Correction — you may request that we correct inaccurate or incomplete information.
Deletion — you may request deletion of your personal information, subject to legal and contractual retention requirements.
Marketing opt-out — you may opt out of marketing communications at any time by clicking the unsubscribe link in our emails, replying STOP to marketing text messages, or contacting us directly.
Do Not Track — our Site does not currently respond to Do Not Track browser signals.

To exercise these rights, contact us using the information in Section 13. We will respond to verified requests within the timeframes required by applicable law.

10. Text Message Communications

If you provide us with your mobile phone number and consent to receive text messages, we may send you appointment reminders, service updates, marketing offers, and other communications. Standard message and data rates from your mobile carrier may apply.

You may opt out of text message communications at any time by replying STOP to any message from us. You may receive one final confirmation message after opting out.

11. Children's Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you believe a child has provided us with personal information, please contact us using the information in Section 13.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this Site with a new effective date. For material changes, we may provide additional notice, such as by email or through a notice on our Site. Your continued use of the Site or our services after changes take effect constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data practices, please contact us:

United Water and Fire Restoration

A DBA of Salman Builders Group, LLC

Phone: (847) 275-2547

Email: john@unitedwaterandfire.com

Address: 20909 N Middleton Dr, Kildeer, IL 60047