UNITED WATER AND FIRE RESTORATION

Accessibility Statement

Effective Date: 08/01/2026

Our Commitment to Accessibility

United Water and Fire Restoration, a registered DBA of Salman Builders Group, LLC, is committed to ensuring that our website and services are accessible to all visitors, including people with disabilities. We believe that everyone deserves equal access to information about restoration and construction services, and we are continually working to improve the accessibility and usability of our online experience.

Accessibility Standards We Work Toward

We aim to conform our website to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities.

We also work toward compliance with the requirements of the Americans with Disabilities Act (ADA) as it applies to public-facing websites of businesses serving the general public.

Accessibility Features on Our Website

We have implemented and continue to work on accessibility features across our website, including:

Text alternatives (alt text) for images and non-text content, so screen readers can convey the information to users who are blind or have low vision.
Semantic HTML structure with clear heading hierarchy to support screen reader navigation.
Keyboard navigation support for users who cannot use a mouse.
Sufficient color contrast between text and background for users with low vision or color blindness.
Descriptive link text that makes the purpose of each link clear.
Resizable text that remains readable when browser zoom is increased.
Consistent, predictable page layout and navigation across the site.
Form labels and clear error messages to support users with cognitive disabilities and screen reader users.
Focus indicators to show which page element is currently selected during keyboard navigation.
A clear and prominent phone number ((847) 275-2547) on every page for users who prefer voice contact over web forms.

Known Limitations

Despite our best efforts, some content on our website may not yet be fully accessible. Known areas where we are actively working on improvements include:

Some older images, particularly on project gallery pages, may not have descriptive alt text and are being reviewed and updated.
Certain third-party embedded content (such as maps, review platforms, or video content) may not fully meet WCAG 2.1 Level AA standards. We are working with these third-party providers to improve accessibility where possible.
PDF documents linked from the site may not be fully accessible. If you need an accessible version of any document, please contact us using the information below.

Assistive Technology Compatibility

Our website is designed to be compatible with commonly used assistive technologies, including:

Screen readers, including JAWS, NVDA, and VoiceOver.
Speech recognition software, including Dragon NaturallySpeaking.
Screen magnifiers and browser zoom functionality.
Keyboard-only navigation.

We test our website with current versions of major browsers (Chrome, Firefox, Safari, Edge) and mobile operating systems (iOS, Android). If you experience compatibility issues with a specific browser, assistive technology, or device, please let us know so we can investigate.

Alternative Ways to Contact Us

If you cannot access any part of our website or need information in an alternative format, we are happy to help. You can reach us through any of the following methods:

Phone (voice or relay service): (847) 275-2547 — available 24 hours a day, 7 days a week for emergency service and during regular business hours for other inquiries.
Email: [INSERT EMAIL] — we typically respond within one business day.
Text message: [INSERT SMS NUMBER IF DIFFERENT FROM PHONE] — for those who prefer text-based communication.
Mail: [INSERT ADDRESS].

We can arrange to provide information in alternative formats, discuss your restoration or construction needs by phone, or accommodate other communication preferences.

Feedback and Reporting Accessibility Issues

Your feedback helps us make our website better. If you encounter an accessibility barrier, have suggestions for improvement, or need assistance using our website, please contact us:

Phone: (847) 275-2547

Email: [INSERT ACCESSIBILITY EMAIL]

When reporting an accessibility issue, please include:

The web address (URL) of the page where you encountered the issue.
A description of the problem, including what you were trying to do.
The browser, operating system, and any assistive technology you were using.
Your preferred method of follow-up (phone, email, or text).

We aim to respond to accessibility feedback within five (5) business days and to resolve reported issues as quickly as reasonably possible.

Physical Access to Our Services

While our services are performed at customer properties throughout Chicago and the surrounding suburbs, we also strive to make in-person interactions accessible. If you require specific accommodations during an in-home inspection, consultation, or service, please let us know when scheduling. We can accommodate requests such as advance notice of arrival times, verbal or written communication preferences, and other reasonable adjustments.

Ongoing Commitment

Accessibility is an ongoing effort, not a one-time project. As web standards evolve and our website grows, we remain committed to improving the accessibility of our online presence. We conduct periodic accessibility reviews and incorporate accessibility considerations into every website update and new page we build.

This Accessibility Statement was last reviewed on [INSERT DATE OF LAST REVIEW]. We plan to review it at least annually and update it as our practices evolve.

United Water and Fire Restoration

A registered DBA of Salman Builders Group, LLC · Licensed and insured Illinois contractor

(847) 275-2547 · Serving Chicago and Chicagoland